Cisco Voice / Webex CC Engineer

Job Title:

Cisco Webex CCE Engineer Duration:

6

Months Location:

Woodland Hills, CA ONSITE preferred/Open to Remote in US West Coast Role Overview We are looking for candidates with strong experience in migrating contact center applications from Cisco On-Premise to Cisco Webex Contact Center Enterprise (WXCCE). The candidate should be capable of identifying bottlenecks, troubleshooting migrated systems, and remediating faulty call flows. The associate will work directly with customers. Key Responsibilities Perform migration of contact center IVR systems from Cisco On-Prem to Cisco Webex Contact Center Enterprise (WCCE) Analyze and troubleshoot issues in migrated environments Identify system bottlenecks and provide remediation Inspect and resolve faulty call flows Work directly with customers to support migration and remediation activities Handle GDF integration issues remediation Required Experience 10+ years of overall IT experience Minimum 5+ years of experience in Cisco platforms Required Skills & Expertise Strong experience with Cisco platform Hands-on experience with: SIP Trunks WXCC (Webex Contact Center)

CUCM SME

(Cisco Unified Communications Manager Session Management Edition) AudioCodes SBCs Technical Skill Category IT CNS Voice Network - Cisco Scope of Engagement Remediation and migration of contact center IVR systems from Cisco On-Prem to Cisco Webex Contact Center Enterprise (WCCE) in a Time & Material (T&M) model.