Escalation/Project Engineer - Hybrid

Escalation/Project Engineer

• Hybrid Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team.

This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work. 100% remote after 90 day ramp up period (2 days in office, 3 days remote), Office in Hartford CT area Compensation range $80,000

• $95,000 + bonus potential and a great benefits package.

Responsibilities:

Serve as the senior level technician for the in-house team, handling escalated technical support issues Mentor and train internal staff on solutions to complex technical support issues Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the "remote" portion of the project work) Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards Act as an expert for Microsoft environments and cloud solutions

Qualifications:

5+ years of experience working in a highly technical environment or managed service provider Desired certifications in the following areas

• MS 365, Windows Server, SonicWall Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects) Must have excellent customer service skills with the ability to multi-task Must be able to act as a mentor for lower-level help desk team.

INDI Escalation/Project Engineer

• Hybrid 4.1 4.1 out of 5 stars Glastonbury, CT Hybrid work $80,000
• $95,000 a year J. Morrissey 42 reviews $80,000
• $95,000 a year Escalation/Project Engineer
• Hybrid Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team.

This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work. 100% remote after 90 day ramp up period (2 days in office, 3 days remote), Office in Hartford CT area Compensation range $80,000

• $95,000 + bonus potential and a great benefits package.

Responsibilities:

Serve as the senior level technician for the in-house team, handling escalated technical support issues Mentor and train internal staff on solutions to complex technical support issues Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the "remote" portion of the project work) Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards Act as an expert for Microsoft environments and cloud solutions

Qualifications:

5+ years of experience working in a highly technical environment or managed service provider Desired certifications in the following areas

• MS 365, Windows Server, SonicWall Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects) Must have excellent customer service skills with the ability to multi-task Must be able to act as a mentor for lower-level help desk team.

INDI