Job Description
FTM ACH Specialist Client Resources, Inc. Kansas City, MO Job Details 1 day ago Qualifications Research Full Job Description About the
Role:
Under limited supervision, assist in all activities associated with the installation, configuration, and initial testing of IBM's Financial Transaction Manager for ACH (FTM ACH) solution. Applications run on IBM AIX platforms. Design deployment packages and author installation instructions to produce a high quality, repeatable deployment process. Provide level three technical support for production issues, testing activities, problem resolution, root cause analysis, and permanent remediation. Key Activities:
Provide technical expertise for software upgrade projects and new software projects in support of a national check processing platform. Create technical artifacts such as technical designs, data configuration standards, installation instructions, and user guides. Work with other FRB teams to standardize, refine, and constantly improve FTM ACH deployment practices and documentation. Develop, write, and execute automated test plans and scripts in support of initial software verification testing. With little or no direction, uses application development tools and utilities to analyze, research, troubleshoot, and resolve complex software problems. With limited guidance, write scripts to automate deployment steps, monitor system health, perform automated testing, and interface with other on-premise platforms and applications. Provide Level 3 application support for FTM ACH including rotating 24 x 7 on-call support. Occasionally work weekend or evening hours as needed. Mentor other team members in supporting technologies, practices, and tools. Act as technical consultant to National IT, vendors and other FRFS teams. Qualifications:
Associate's degree from a two-year college or technical school or equivalent combination of education and/or work related experience. Bachelor's degree from a four-year college or university preferred. Typically requires at least 3 years of FTM Platform experience. Strong leadership skills and experience in a leadership role for projects or teams. Strong Unix technical skills are preferred. Strong analytical and problem-solving skills; ability to think logically. Strong troubleshooting skills and ability to perform thorough, methodical research to investigate problems and produce detailed written explanation of research results. Excellent organization, interpersonal, oral communications, customer relations, and writing skills. • Strong initiative System installation, configuration, build, deployment, automation, and support experience in a complex distributed environment highly desirable. Experience with retail payments processing software including Financial Transaction Manager, or other payment software suites is preferred. Experience with AIX, Websphere, DB2, MQ or transferrable skills are preferred. Experience using ServiceNow, JIRA, automated testing tools and concepts, SharePoint, and Visio are desirable. Demonstrate ability to coordinate resolution of complex problems under stressful situations. Responds appropriately to highly complex problems under stressful situations. Must work well in a team environment. Individual is expected to work additional hours as needed to complete assigned work. Additional Information/How We Work:
Location:
Remote Citizenship Requirements:
United States citizenship or lawful permanent resident alien status, with at least three (3) or more years of United States residency from the date of legal entry to the United States is required for this position.
