IT/VTC Operator - Kansas City

Job Description Insight Global has a client seeking a VTC Operator based in Kansas City. This position is primarily onsite, with occasional remote work permitted upon prior approval. The selected candidate will be responsible for ensuring video teleconferencing (VTC) systems are fully operational and functioning at optimal performance levels.

Compensation:

$20/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Ability to obtain a Tier 4 (T4) Public Trust Clearance
• Strong customer service, communication, and technical troubleshooting skills
• High level of professionalism in both virtual and onsite environments
• 3+ years of hands-on experience supporting desktop systems and IT environments, including use of an enterprise ticketing system
• Strong experience supporting Windows operating systems
• Experience working within Cisco and Polycom video teleconferencing (VTC) environments
• Working knowledge of VTC/AV systems, including connectivity and support for Microsoft Teams and Zoom meetings
• 5-10 years of hands-on experience supporting desktop systems and IT environments, including use of an enterprise ticketing system
• Strong experience of macOS operating systems
• Experience with hardware and system installations in an enterprise IT environment
• Relevant technical degree and/or industry certifications
• Foundational knowledge of networking concepts, including

LAN/WAN, TCP/IP, IP

addressing, and network hardware