Level II Technician

Job description

Benefits:

Free uniforms Paid time off Training & development Benefits/Perks Join a Fun & Dynamic Culture!

• We believe work should be engaging, collaborative, and full of energy. Fitness-Focused Workplace
• We encourage both physical and mental well-being with team activities. Growth & Development
• We invest in your personal and professional growth through ongoing learning opportunities. Work-Life Balance
• We understand the importance of flexibility and encourage a healthy balance between work and personal life. Creative & Innovative Space
• Bring your ideas to life in an environment that values innovation and fresh thinking. SPIFs
• Opportunity for special performance incentive funds (SPIFs) for sales contributions Paid Time off Bonus based on performance.

Company Parties Free Uniforms Training & development

Requirements:

College diploma or university degree in Computer Science or 5+ years equivalent work experience Prior experience in MSP is required Microsoft Office 365, Azure, AD administration experience is required Server administration via Active Directory, File & Print services, DNS, DHCP. Experience in Server administration, DNS, DHCP. Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro) Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms Valid Driver's License and ability to drive to customer locations when required Self-motivated and driven for excellence in customer experience

Preferred:

CompTIA A+ and/or CompTIA Network+ preferred. NinjaOne RMM and Autotask PSA Experience a plus

Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Use remote tools and diagnostic utilities to aid in resolving support requests. Installing and configuring hardware and software components throughout various network infrastructure devices. Install antivirus software and ensure virus definitions are up to date. Network firewall and switch administration and maintenance. Some network and server solution design and architecture. Establish effective communication and trust with customer teams and partners Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. Keywords uniforms-workwear time-and-attendance paid-time-off training-certification education-training training-and-development environment-health-and-safety-hsse ecology-environment colleges-universities computer-science managed-service-provider microsoft-office-365 m365-microsoft-365 microsoft-azure server-management active-directory microsoft-active-directory domain-name-system-dns dynamic-host-configuration-protocol-dhcp networking-telecommunications firewall sophos sonicwall endpoint-detection-and-response managed-detection-and-response-mdr medical-device-regulations-mdr merchant-discount-rate-mdr analytics data-analytics managed-security-incident-and-event-management-siem security-information-and-event-management-siem customer-experience-and-engagement remote-monitoring-and-management autotask-psa purchase-and-sale-agreement-psa professional-services-automation provide-support help-desk-service-desk web-portal cabinet-construction-materials-hardware software-components network-infrastructure anti-virus aws-network-firewall maintenance-repair-and-operations-mro planning-and-design visual-art-design product-development-and-design effective-communication