Network Infrastructure Specialist - Hybrid

Network Infrastructure Specialist Location:

Hartford, CT (Hybrid role)

Experience:

8-10+ years Please note, this role is not able to offer visa transfer or sponsorship now or in the future• Role Overview We are seeking a highly motivated Network Infrastructure Specialist to support enterprise network infrastructure. The role involves monitoring, incident management, onsite support, and coordination with internal teams and vendors to ensure network stability and performance.

Required Skills:

Networking - Switching & Routing, Firewall Security, Infoblox, F5 Key Responsibilities Network Monitoring & Alerts Monitor network devices and links using tools such as Smarts. Detect and respond to outages, link flaps, and performance issues proactively. Incident Management Handle Sev1 and Sev2 incidents , including initial analysis and log collection. Participate in bridge calls and provide real-time updates. Escalate complex issues to the Engineering team. Ticket Management Manage incidents and service requests in ServiceNow . Track tickets from creation to closure, ensuring SLA compliance. Change & Implementation Perform planned changes such as: Port activations VLAN configurations Follow change management processes and documentation. DNS & Infoblox Support Execute DNS changes including CNAME updates using Infoblox. Ensure compliance with approved change requests. Coordination & Stakeholder Management Collaborate with engineering teams, internal stakeholders, and vendors. Ensure timely resolution of incidents through effective communication. AV & End-User Support Support AV, Security, and Meeting Room teams. Assist users with connectivity issues, cabling, and port configurations.

Onsite & Infrastructure Support Perform:

Switch replacements Port tracing and patching PAC modem configuration Provide hands-on troubleshooting at user desks. Hardware & Facilities Support Support UPS systems including battery replacements and troubleshooting. Perform physical inspection and reboots when remote access is not available. Field & Vendor Support Assist field engineers and third-party vendors during onsite visits. Provide immediate support for urgent and walk-in issues. Required Skills & Qualifications Strong understanding of networking fundamentals (LAN/WAN, VLANs, TCP/IP) Experience with network monitoring tools (Smarts preferred) Hands-on experience with ServiceNow or similar ticketing tools Knowledge of DNS & Infoblox Ability to troubleshoot Layer1/Layer2 networking issues Strong communication and coordination skills Willingness to provide onsite and desk-side support Applications will be accepted until 5/22/2026 The annual salary for this position is between $79,240- $130,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contribution

Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123