Network Operations Controller

Network Operations Controller East Lansing, MI Job Details Full-time 21 hours ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Work from home Vision insurance Qualifications Network hardware support Client onboarding Incident management CCNP Wireless networking

JNCIA IT

system monitoring Data reporting Microsoft Exchange Mid-level CCIE System maintenance DHCP Incident response Patch management CompTIA Network+ Customer support ticket management DNS Network support Firewall Management IT Linux Technical troubleshooting support Apache Network monitoring tools Root cause analysis Network infrastructure management Associate's degree Escalation handling 2 years Communication skills Linux administration Negotiation Active Directory management Juniper System performance monitoring Full Job Description

STELLAR BROADBAND

is a team oriented company that relies on the resourcefulness of its employees as much as it does new technologies. The contributions of each team member are vital to shaping the STELLAR experience. Our vision is to be the most customer focused technology company that works "One Step Further." We Offer ... Vacation We believe in giving our team the time they need to truly relax and reboot. Work from Home Things come up. We are flexible. Less commute. More productivity. Health We have great medical, dental, and vision insurance available to you. Lunch Fun Center Snacks and coffee available. Arcade and lunch dining center. Continuous Learning We provide training, seminars, and conferences. 401 K Program available. Working with financial institutions.

Location:

STELLAR Broadband Headquarters -

East Lansing, Michigan Job Type:

Full Time, Second Shift.

Qualifications:

Associates Degree or equivalent experience.

Experience:

Network operations center or Helpdesk 2 year. STELLAR Broadband STELLAR Broadband is the leading residential fiber Internet service provider in Michigan, delivering pure fiber multi-gigabit connectivity to multi-dwelling units (MDUs), homeowner associations (HOAs), and mixed-use developments. We partner with property owners, managers, and developers to provide turnkey technology that enhances property value, resident satisfaction, and optimize operations. STELLAR is seeking a detail-oriented and proactive Network Operations Controller to support the performance, reliability, and day-to-day operations of our network infrastructure. This role is responsible for continuously monitoring network health, responding to incidents, and executing approved configurations and maintenance across routers, switches, firewalls, wireless systems, and servers. The ideal candidate has a strong operational mindset with experience in network support or systems administration, and a solid understanding of troubleshooting, incident management, and infrastructure best practices. They should be comfortable working within established procedures while effectively communicating with internal teams and stakeholders. This individual will play a critical role in maintaining service uptime, supporting customer deployments, and contributing to performance reporting, documentation, and ongoing network improvements. Key Responsibilities 1. Network Monitoring and Incident Response Continuously monitor the health and performance of network infrastructure — routers, switches, firewalls, wireless access points, and servers — using established monitoring tools and dashboards. Respond to network incidents and alerts, troubleshoot connectivity problems, identify root causes of outages or performance degradation, and implement solutions within approved procedures. Manage network incidents from detection through resolution, including triage, documentation, and escalation to the Network Operations Engineer when issues exceed defined scope or authorization. Monitor ticket queues and follow up on open incidents to ensure timely response and satisfactory resolution. 2. Configuration and Maintenance Perform day-to-day configuration and maintenance of network devices — routers, switches, firewalls, and access points — in accordance with standards and baselines established by the Network Operations Engineer. Execute approved network changes, patches, and upgrades while minimizing service disruption and adhering to change management procedures. Assist with pre-deployment configuration and testing of new MDU network builds prior to installation, working from engineering-provided designs and specifications. Assist in the configuration, administration, and onboarding of new commercial and enterprise customers under engineering direction. 3. Performance Monitoring and Reporting Monitor network usage and performance trends, identify potential bottlenecks or congestion, and surface findings to the engineering team with supporting data. Maintain accurate records of network configurations, changes, and incidents. Prepare reports on network performance, uptime, and incidents for management and stakeholders. 4. Systems Administration Support Assist in the change management and archiving of user accounts, file access, and system access across the Stellar Broadband network and datacenter. Assist in the effective operation and maintenance of back-office Linux servers, including DNS, Apache, DHCP, and backup systems. Assist in the effective operation and maintenance of back-office Microsoft infrastructure, including Office 365, Active Directory, and Exchange. Qualifications and Experience Associate's degree or equivalent experience. 2+ years' work experience in networking and/or information technology. Ability to work with all levels of staff within and outside of IT and outside the organization. Excellent communication, presentation, and negotiation skills. A self-starter able to work independently but comfortable working in a team environment. Good analytical and problem-solving skills. Ability to be patient and understanding with customers. Dependable and flexible when necessary, including working occasional nights and weekends. Available to work on call. Networking certifications, such as: CCIE (Cisco) CCNP (Cisco)

JNCIE-ENT

(Juniper) JNCIA (Juniper) Network+ (CompTIA) Schedule Second Shift - Full-time, 8 hours daily. Occasional Saturdays On-Call Rotation We Offer Competitive Pay. On the job training Medical, Dental, and Vision insurance Available Paid Time Off Holiday Pay On Call Differential 401K Program Available Profit Sharing