NOC Lead Engineer and Enterprise Network and Security Operations

NOC Lead Engineer and Enterprise Network and Security Operations RSA Tech group Little Elm, TX Job Details 10 hours ago Qualifications Responding to infrastructure failures Wireless networking Team leadership Standard Operating Procedures (SOPs) implementation Technical documentation Managing telecommunications infrastructure technician teams Policy & process development Mentoring Network security appliance implementation Network routing Technical troubleshooting support VPN management Network infrastructure team management Standard operating procedures (SOPs) Incident response implementation SD-WAN Standard operating procedures drafting Juniper Full Job Description This position requires strong hands-on expertise in advanced networking technologies, including Palo Alto Networks and Juniper Networks firewalls, SD-WAN, data center fabrics (ACI/VXLAN), and cloud networking, along with the leadership and operational experience expected of a NOC Lead role. Tasks This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability. Requirements This position requires strong hands-on expertise in advanced networking technologies, including Palo Alto Networks and Juniper Networks firewalls, SD-WAN, data center fabrics (ACI/VXLAN), and cloud networking, along with the leadership and operational experience expected of a NOC Lead role.

JOB TITLE

: NOC Lead Engineer - Enterprise Network & Security Operations

SKILL CATEGORY

:

Infrastructure:

Network

REQUIRED SKILLS

:

Juniper Networks, SDWAN, Cisco Firewalls, Palo Alto

WORK LOCATION

: Grand Rapids, MI (Hybrid)- Mon, Tue and Wed, 8-5 PM. Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing. This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability. What You'll Do Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers. Serve as a senior escalation point for complex network issues. Oversee response to network alerts, hardware issues, performance problems, and service interruptions. Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication. Perform root cause analysis for recurring network issues and recommend preventive actions. Improve monitoring, incident response, documentation, and escalation processes. Develop and maintain SOPs, runbooks, incident reports, and operational standards. Collaborate with network engineering, infrastructure, security, cloud, and application teams. Support continuous improvement of network reliability, visibility, and operational readiness. Skills for Success Strong hands-on experience with several of the following: Palo Alto firewalls Juniper SRX firewalls Juniper Mist wireless and wireless authentication Juniper and/or Cisco access layer switching

SD-WAN L3

routing, especially BGP Data center switching

ACI / VXLAN

fabrics preferred Cloud networking, preferably Azure or GCP Load balancing, preferably F5 VPNs, access points, monitoring tools, and network troubleshooting Required Qualifications Extensive experience in network operations, network engineering, or NOC leadership. Proven ability to lead or mentor

L1/L2 NOC

engineers. Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues. Experience leading incident response and coordinating technical teams during high-priority outages. Ability to document issues clearly, create SOPs, and improve operational processes. Strong written and verbal communication skills. Ability to work hybrid onsite 3 days per week . Preferred Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field. Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP , or similar. Experience with enterprise-scale environments. Experience supporting data center, SD-WAN, cloud networking, or network security operations.