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Job Description
Arium Networks builds and operates small cell networks that are shaping the future of wireless connectivity. As demand for faster, more reliable wireless coverage continues to grow, small cell technology is becoming essential to how communities stay connected. Our company brings together an established infrastructure, existing client base, and deep industry expertise, while offering the rare opportunity to step into an early stage environment where your ideas matter and your contributions shape what comes next - helping define how we work, what we build, and how we scale. Joining Arium Networks allows you to grow your career while building technology that will influence how people connect in the years ahead.
ABOUT THE ROLE
Provide support in a 24x7x365 Network Operations Center (NOC) environment that monitors, resolves, tests, and escalates network DAS and Small Cell issues. This role ensures compliance with customer requirements and service level agreements while maintaining network stability and performance. The position operates on a hybrid schedule, including third-shift coverage.
WHAT YOU WILL DO
Serve as primary support for Small Cell Operations by managing internal and customer devices, analyzing alarms, and taking action to restore service. Engage field operations and Tier 2 support teams for network equipment issues as needed. Respond to client requests and proactively notify customers of network problems and business impacts. Review planned and unplanned changes to network infrastructure. Monitor DAS and Small Cell networks using provided tools to remotely access equipment and resolve alarms. Utilize monitoring tools to localize network issues affecting host or remote equipment. Correlate multiple alarm conditions or tickets to identify root causes and potential resolutions. Provide and track communications with fiber providers regarding alarm status and resolution. Deliver external communications and updates to customers on alarm status and escalations. Interface with field personnel to verify repairs, test alarm systems, and document resolutions. Perform basic configuration and troubleshooting of DAS network alarms. Act as first point of contact during outages, coordinating communication across customers, contractors, and internal teams. Maintain knowledge of products, processes, and systems used within the NOC environment.
WHAT YOU WILL NEED TO SUCCEED
Education / Certifications Bachelor's degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics Skills and Experience Experience working in a Network Operations Center (NOC) or similar environment Understanding of DAS (Distributed Antenna Systems) and Small Cell networks Strong troubleshooting and alarm analysis skills Ability to interpret network monitoring tools and systems Experience coordinating with field technicians and cross-functional teams Strong communication skills for both internal teams and external customers Ability to prioritize and manage multiple incidents in a fast-paced environment Detail-oriented with strong documentation skills Familiarity with ticketing systems and incident management processes Ability to identify root cause through alarm correlation and system analysis Where you will work This role falls into our hybrid work model, which is 2-days work from home (Friday and Monday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed. Compensation The pay range offered for this position is $27.40 - $37.64 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives
YOUR COMPANY BENEFITS
At Arium Networks we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide. Comprehensive healthcare plans with highly company subsidized premiums and annual company contribution to your Health Savings Account (HSA base plan for employee and dependents). Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions). New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave. Tuition reimbursement for eligible tuition and fees. Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service). 10 company holidays plus 2 floating holidays. #LI-SP Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in joining our team, please visit the Arium Networks careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
