Operations Specialist

Job Summary:

Our client is seeking a highly motivated and detail-oriented Operations Specialist to join their 24x7 Digital Control Center team. This role is critical to ensuring the availability, performance, and security of enterprise infrastructure in a fast-paced, mission-critical environment. The Operations Specialist will be responsible for monitoring systems, responding to alerts, and supporting day-to-day infrastructure operations. This includes troubleshooting and resolving incidents across network and server environments such as MPLS, Cisco, Nokia, SCADA, and Windows servers. This role also involves real-time monitoring, alert triage, and incident response, as well as providing phone support and maintaining clear communication with users and vendors to ensure timely resolution and a high level of customer service.

Core Responsibilities:

Monitor infrastructure, applications, and services using enterprise tools Respond to alerts, outages, and incidents following defined SLAs Perform initial triage and escalate issues to appropriate teams Log and manage incidents within ServiceNow Provide phone support and communicate with users and vendors Execute routine operational tasks such as patching, backups, and system checks Coordinate maintenance activities and support infrastructure monitoring Required Skills/Experience (Must-Haves) Experience in NOC, Help Desk, or Operations Support environments Strong troubleshooting skills across infrastructure, networking, or systems Experience monitoring alerts, dashboards, and incidents Exposure to networking concepts (Cisco, MPLS, Wi-Fi, or similar) Experience with ticketing systems such as ServiceNow Basic knowledge of Windows servers or infrastructure environments Ability to work in a 24x7 rotating shift environment Preferred Skills/Experience (Nice-to-Haves) Experience with monitoring tools such as Splunk or Dynatrace Exposure to SCADA, telecom, or fiber infrastructure Familiarity with security concepts such as malware alerts or incident response Experience with virtualization environments Knowledge of network protocols and authentication (802.1x) Experience supporting enterprise infrastructure environments Exposure to disaster recovery or business continuity processes Key Competencies & Behaviors Strong problem-solving and analytical thinking Ability to work independently and in a team environment Excellent communication and documentation skills Adaptability in fast-paced, high-pressure environments Customer-focused mindset with attention to detail

Work Environment Location:

St. Louis, MO Hybrid, onsite during weekday day shifts and remote flexibility depending on schedule 12-hour rotating shifts (7:00 AM - 7:00 PM or 7:00 PM - 7:00 AM) Rotating day and night schedules 3 days on / 3 days off rotation pattern Weekday day shifts are onsite Weekend shifts are primarily remote Night shifts are mostly remote, with onsite requirement on

Wednesdays and Thursdays Compensation & Benefits Pay Range:

The approximate pay range for this position is between $30.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. Were passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moments notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy