Provider Engagement Specialist, Geisinger Health Plan (Pennsylvania resident)

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular Exemption Status:

No Job Summary:

The provider engagement team will work with our external provider partners to provide exceptional service and issue resolution. The role is responsible for providing updates, resources and education, as well as tracking. Collaborates with internal departments to solve provider inquiries and ensure continued provider satisfaction.

Job Duties:

Ability to travel within territory up to 20%. Supports the Provider Engagement team with value based program discussions and analysis. Tracks and logs inquiries and identify trends. Acts as a subject matter expert on policies, procedures, workflows, and training needs. Provides service related functions and resolves service inquiries. Supports the Provider Engagement team in strategy development. Contributes to the development of provider education materials and resources. Interprets reports and prioritizes assignments. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

•Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Education:

High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)

Experience:

Minimum of 3 years-Relevant experience• (Required) Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Customer Service, Group Presentations, Health Insurance

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY:

We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter. • Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.