Senior Timekeeping Specalist

Job Title:

Senior Timekeeping Specialist Contract Duration:

6 months, possible extension

Work Arrangement:

Remote Work Schedule:

8am-5pm CST Summary The Senior Timekeeping Specialist owns the day-to-day management of timekeeping remediation and escalation activities. This role ensures consultants can access and complete time entry, monitors for missing or incomplete time, and drives follow-up and escalation as needed to resolve issues. Responsibilities Missing Time Remediation Own the ongoing remediation of missing time, including triage, outreach, tracking, and closure of items across the backlog Execute a structured approach to work through current and historical missing time Document outcomes, unresolved issues, and items requiring escalation or decision Provide direct support to contractors via phone and email, addressing time entry questions, resolving issues, and guiding completion of required time submission. Timekeeping Escalation Management Manage timekeeping escalations end-to-end Ensure consultants understand time entry expectations and complete required actions Initiate and drive escalation when time is not entered or remains incomplete Coordinate with stakeholders to resolve issues impacting time entry Access and Issue Resolution Identify and track issues preventing time entry, including access, provisioning, or data-related blockers Partner with appropriate teams to remove barriers and restore time entry capability Monitor for recurring issues and flag patterns for follow-up Compliance Monitoring and Follow-Up Monitor time entry activity to confirm completion Perform targeted follow-up with consultants and stakeholders where time is missing Apply consistent escalation practices when expectations are not met Operational Reporting Maintain tracking of missing time, active issues, and escalation status Provide clear status updates on backlog progress, aging items, and unresolved blockers Highlight items that require additional support or decisions Scope and Boundaries Accountable for day-to-day execution of remediation, monitoring, and escalation activities Not responsible for financial outcomes, policy decisions, or upstream process ownership Success Measures Reduction in aged missing time items Timely follow-up and closure of escalations Improved consistency in time entry completion Clear and accurate status visibility on outstanding work Core Skills and Capabilities Strong follow-through and attention to detail Ability to manage high-volume operational work Clear communication and persistence in follow-up Ability to coordinate across teams to resolve issues #LI-EP1