Unified Communications / VoIP Engineer (Hybrid | Austin, TX)

Unified Communications / VoIP Engineer (Hybrid | Austin, TX) The HT Group - 3.9 Austin, TX Job Details $120,000 a year 12 hours ago Qualifications QoS Network troubleshooting Technical troubleshooting support Full Job Description We're hiring a Unified Communications Engineer to support and evolve a large-scale, enterprise voice environment. This is a hybrid role based in Austin, offering a strong mix of hands-on engineering, troubleshooting, and strategic improvement work. If you enjoy solving complex telephony challenges and want real ownership in a 24x7 environment—this is worth a look. What You'll Do Support and enhance enterprise VoIP and unified communications platforms Troubleshoot complex call routing, registration, and voice quality issues Configure and manage SIP trunking and session border controller solutions Contribute to high availability, disaster recovery, and security of voice services Monitor performance, respond to incidents, and proactively address risks Partner with cross-functional teams on design, implementation, and upgrades Create and maintain documentation, runbooks, and best practices Provide escalation support and mentor team members Drive continuous improvement across systems and processes What You Bring 3+ years of experience in enterprise VoIP or unified communications Strong understanding of dial plans, call routing, and voice architecture Experience troubleshooting SIP-based environments and voice gateways Knowledge of QoS and network fundamentals supporting voice traffic Ability to work independently in a fast-paced, always-on environment Nice to Have Experience in SD-WAN or hybrid network environments Exposure to cloud or hybrid calling platforms Familiarity with UC monitoring/management tools Scripting or automation experience (Python, Ansible, etc.) Understanding of security or compliance frameworks #TECHIND