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VoIP / Unified Communications Engineer (Remote)

Job

Elite Technical

Remote

Full-Time

Posted 5 weeks ago (Updated 3 days ago) • Actively hiring

Expires 6/22/2026

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Job Description

Our client, an IT Services organization supporting commercial and federal clients is seeking a VoIP / Unified Communications Engineer to support a federal contract.
Responsibilities:
  • Cisco Call Manager (CUCM) engineering
  • SIP trunk design and support
  • Contact Center architecture support
  • Tier-4 VoIP escalation
  • CUIC reporting
  • Mitel PBX to VoIP convergence
Required Skills Required Skills:
  • Must be US Citizen due to government requirement
  • Strong expertise in Cisco Unified Communications, including CUCM (Cisco Call Manager) engineering and administration
  • Deep understanding of SIP protocol, SIP trunk design, and call flow analysis/troubleshooting Proven experience supporting VoIP environments, including Tier-3/Tier-4 escalation
  • Hands-on experience with Contact Center technologies (e.g., UCCX/UCCE)
  • Proficiency in CUIC reporting and call analytics
  • Experience with dial plans, voice gateways, codecs, and QoS
  • Strong troubleshooting skills across voice and network layers (LAN/WAN)
  • Experience with VoIP diagnostic tools (e.g., Wireshark, RTMT)
  • Ability to work independently in a remote environment
  • Willing to travel to DC as needed
Plus Skills:
  • Experience with Mitel PBX to VoIP/Cisco UC migrations
  • Knowledge of VoIP security (TLS, SRTP, firewall/NAT traversal)
  • Scripting or automation experience for UC environments
  • Familiarity with cloud-based UC platforms (e.g., Webex Calling, Microsoft Teams Voice)
  • Relevant certifications (e.g., CCNP Collaboration, CCIE Collaboration)
  • Strong documentation and stakeholder communication skills