Network Operations Specialist

Job Description A client/employer of Insight Global is searching for a Network Operations Specialist to support large‑scale retail network operations by monitoring, maintaining, and troubleshooting SD‑WAN, RF/Wi‑Fi, and telephony systems across domestic and international locations. This role is operationally focused and critical to ensuring reliable connectivity and a strong end‑user experience.

Responsibilities May Include:

• Support Cisco SD‑WAN network connectivity and Cisco Call Manager telephony services
• Provide RF/Wi‑Fi network support across a large, distributed retail environment
• Proactively monitor network performance using monitoring and analytics tools
• Manage and resolve incidents in alignment with SLA requirements
• Deliver high‑quality customer support via phone, email, and ticketing systems
• Partner with field teams, carriers, and vendors to troubleshoot and resolve issues
• Perform routine system maintenance, upgrades, and support to ensure stability We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Hands‑on experience with Cisco SD‑WAN
• Experience supporting Cisco Call Manager and large distributed Wi‑Fi networks
• Strong troubleshooting, problem‑solving, and customer service skills
• Ability to work independently and communicate effectively with non‑technical users
• Hands‑on experience with CCNA