Cisco Unified Communications Administrator, Staff

Job Requirements Chantilly, VA Top Secret/SCI Polygraph Unspecified Career Level not specified $80,000 - $120,000 Job Description

AMERICAN

SYSTEMS, a 100% employee-owned company, is seeking a Staff-level Cisco Unified Communications Administrator to support a large enterprise IT environment in Chantilly, VA. If you enjoy solving complex voice and video challenges and supporting mission-driven customers, this is a strong opportunity to grow your career in a high-impact environment. As an

AMERICAN SYSTEMS

employee-owner, you will have the chance to do meaningful work alongside a strong technical team while sharing in the company's success. Responsibilities Support and resolve user incidents and service requests involving Cisco unified communications, voice, and video systems Administer and maintain Cisco collaboration platforms, including: Unified Communications Manager Unity Connection Emergency Responder Meeting Server Video Communication Server TelePresence Management Suite TelePresence Content Management Perform moves, adds, and changes in accordance with established service level agreements Troubleshoot operational issues involving VoIP, video teleconferencing, and related endpoint technologies Assist with installation and support of local and remote voice and communications equipment Create and maintain technical documentation, operating procedures, and support records Provide regular status updates and activity reporting to leadership Collaborate with geographically distributed teams supporting standardized Cisco solutions across multiple sites Deliver responsive, high-quality customer support in a mission-focused environment Qualifications Bachelor's degree in IT, Cybersecurity, Computer Science, Information Systems, Engineering, or a related field with 2-4 years of related experience (or relevant years of experience in lieu of degree) OR a master's degree with relevant experience Experience supporting Cisco unified communications technologies in an enterprise environment Hands-on experience with: Cisco video teleconferencing codecs Cisco VoIP endpoints Cisco Unified Communications Manager version 11.5 or later Cisco TelePresence Management Suite Active DoD 8140 IAT II certification (e.g., Security+) Ability to obtain the required computing environment certification (e.g. CCNA) within 6 months of hire, if not already held Strong troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work under general supervision and provide solutions to a variety of technical issues Helpful to have: Experience supporting federal government or other large enterprise environments Experience in ticket-driven, SLA-based support environments Current Cisco or related technical certifications Experience supporting secure or mission-critical communications system Pay Transparency Statement

AMERICAN SYSTEMS

is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $80,000.00/Yr. - USD $120,000/Yr. Actual compensation will be determined based on several factors permitted by law.

AMERICAN SYSTEMS

provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status group id:

RTL010594

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