Systems Engineer/Network Engineer

We are looking for a Systems Engineer/Network Engineer to join a client-focused team in Connecticut on a contract basis. This role is ideal for a hands-on technical specialist who can resolve infrastructure and network issues efficiently while delivering a high standard of support. The position involves working across server, network, cloud, and end-user environments, with regular communication to ensure clients stay informed and supported.

Responsibilities:

• Deliver responsive and detail-oriented technical support to clients, ensuring a positive service experience throughout each interaction.
• Investigate, prioritize, and resolve incoming support requests while managing work effectively within an active ticket queue.
• Administer and support business technology environments, including Windows systems, Microsoft 365, remote connectivity tools, and mobile devices.
• Maintain and troubleshoot network infrastructure such as routers, firewalls, switching, VLANs, ports, and access control configurations.
• Manage directory services and policy administration, including Active Directory, Azure Active Directory, and Group Policy settings.
• Support virtual server platforms and related infrastructure across VMware and Hyper-V environments.
• Assist with backup and disaster recovery solutions to help protect client systems and data availability.
• Coordinate with vendors and internal team members to address complex issues, communicate progress, and resolve escalated incidents.
• Record service activity, time, expenses, and technical notes accurately in ConnectWise while following the assigned daily schedule.