User Support Specialist II

User Support Specialist II Johnson Controls - 3.6 Milwaukee, WI Job Details Full-time $29.13 - $43.75 an hour 1 day ago Qualifications Phone communication Filing Training material drafting Research Mid-level Analysis skills User support Organizational skills Research data analysis Data collection Cross-functional collaboration Communication skills Training delivery Client interaction via phone calls Full Job Description

RESPONSIBILITY LEVEL

Under specific direction, follows established procedures in the support of the North America HVAC Sales and Operations applications and business processes. Assist Support Team Manager and other Subject Matter experts with research, data analysis, answering questions and resolution. Works closely in a team environment to meet deadlines. Conveys timely and quality responses to internal customers.

PRINCIPAL DUTIES

Works with BNSA managers and other JCI teams in a team environment, working towards common, strategic goals. Works with HVAC Sales and Operations team members in the support of the Sales and Operations applications and business processes. Takes direction from BSNA team members in responding to the North America field and centralized teams to resolve issues that stall or prevent the execution of business. Assist in the collection of data from various financial systems to support other BNA team members. Responds to customer inquiries by email or phone as directed by BSNA team members. Provides supporting documentation in a timely manner. Works to achieve timely contact, appropriate communication and follow up with customers to resolve issues. Maintains documentation in shared filing system. Assists with development or delivery of training material for BNSA User Support processes. Follows established procedures and guidelines. Responsible for the promotion of and adherence to JCI's safety policies. Performs other related duties as assigned.

REQUIREMENTS

Knowledge of the BSNA Truck-Based and Installation businesses. Strong verbal and written communication skills, as well as interpersonal skills a must. Strong analytical and problem-solving skills. Ability to handle high volume requests in an organized manner while staying focused on priorities and remaining professional. Team player and approachable by other departments and peers. Comfortable working in a fast-paced environment. Demonstrated organizational skills.

HIRING HOURLY RANGE

$29.13 - $43.75 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.