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IT Operations Administrator
Job
ITAC
Birmingham, AL (In Person)
Full-Time
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Job Description
ITAC Solutions is looking for an IT Operations Administrator to serve as the primary hands-on internal IT resource for our growing organization. This is an opportunity for someone who enjoys a mix of hands-on technical support, systems administration, problem-solving, and operational improvement.
What You'll Do Serve as first point of contact for employee technology needs across all offices and remote staff (Tier 1/Tier 2 helpdesk)
Administer and maintain our Microsoft 365 environment — Entra ID, Intune, Exchange, SharePoint, Teams, identity/access, and licensing
Manage user accounts, devices, permissions, and security access — including full onboarding and offboarding of employees
Handle hardware procurement, setup, and lifecycle management, including remote employee device provisioning
Maintain printers, peripherals, Wi-Fi, and on-site network infrastructure
Help maintain cybersecurity best practices, backup/recovery readiness, and system reliability
Coordinate with external technology vendors and service providers — evaluations, renewals, licensing, and cost optimization
Build and maintain IT documentation: environment configurations, runbooks, onboarding/offboarding checklists, and asset inventory
Identify opportunities to improve systems, processes, and the user experience — and take initiative on projects that interest you What We're Looking For Experience supporting business technology environments end-to-end
Strong Microsoft 365 administration skills (Exchange, SharePoint, Teams, Intune, Entra ID)
Experience troubleshooting Tier 1 and Tier 2 support issues
Familiarity with SaaS administration (ATS/CRM platforms, cloud file storage, VoIP a plus)
Experience building documentation and process where little exists today — you see a gap and fill it
Strong communication and customer service skills
Ability to work independently and manage competing priorities
Someone who is proactive, dependable, and solutions-oriented INDIT