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Lead Service Technician

Job

ITAC Solutions

Homewood, AL (In Person)

$83,200 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Lead Service Technician ITAC Solutions - 4.1 Homewood, AL Job Details $35 - $45 an hour 1 day ago Benefits Paid training Health insurance 401(k) Paid time off Qualifications Telecommunications network troubleshooting Customer communication Engineering equipment malfunctions diagnostics Customer relationship building Interpreting technical drawings Client rapport building Blueprint reading (AV systems) In-person customer service Electrical schematic reading and interpretation Troubleshooting audio issues Driver's License Customer engagement AV system troubleshooting Van driving Full Job Description Are you the person everyone calls when technology problems need a real solution? Our client is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This is a high-impact role where your expertise helps keep homes and businesses connected, secure, and operating at their best.
Benefits & Extras:
Company-provided service van with take-home privileges One month of paid time off annually Company-sponsored health insurance 401(k) retirement plan Paid training and certification opportunities Access to company-provided tools, equipment, and technology Leadership-focused role with autonomy and influence
Compensation:
$35-$45 per hour based on experience and qualifications
What You'll Be Doing:
Troubleshoot and resolve audio/video, networking, automation, security, and smart technology issues Manage 1-5 service calls daily throughout the Birmingham area Perform onsite and remote diagnostics to identify root causes Lead service calls and provide guidance to junior technicians Deliver exceptional customer service and technical support Recommend system improvements and preventative maintenance solutions Maintain accurate service documentation and project updates What You'll Need to be
Considered:
Ability to independently manage service calls and troubleshoot complex technology systems Strong customer-facing communication and relationship-building skills Experience with AV integration, automation, networking, security, or related technologies Ability to read schematics, floor plans, and technical documentation Strong organizational skills with the ability to manage multiple service requests Valid driver's license with a clean driving record ! INDCSV