System Technician I

System Technician I First City Credit Union - 3.5 Altadena, CA Job Details Full-time $32 - $48 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Employee onboarding Computer science Network troubleshooting Cloud infrastructure Computer Science Incident management Phone communication IT asset management Equipment troubleshooting Information Systems Mid-level Windows Printer (troubleshooting support) Software installation Information security System maintenance Information security compliance Patch management Bachelor's degree Computer hardware Hardware support Customer support ticket management Onboarding process management Equipment inventory management Bachelor's degree in computer science Escalation handling 2 years Communication skills Active Directory management Mobile devices Full Job Description The System Technician I will assume, but not be limited to, the following responsibilities: Serve as the first point of contact for IT-related inquiries, incidents, and requests via phone, email, and ticketing system. Troubleshoot and resolve issues related to workstations, printers, mobile devices, business applications, and basic network connectivity. Understand department resources for appropriate escalations to Tier 2 and 3 support. Document all support activity in the IT ticketing system and escalate unresolved issues as appropriate. Assist with new user onboarding and offboarding, including equipment setup, System software installation, and access provisioning. Maintain asset inventory and ensure proper tracking of equipment. Perform routine maintenance tasks such as updates, patching, and antivirus monitoring. Ensure compliance with IT security policies, especially related to user access, data protection, and secure communication. The successful candidate will possess the following education, knowledge and skillsets : Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. Certifications supporting technical skillsets accepted. 2 to 3 years of experience in a Help Desk or IT support role, preferably in a financial or regulated environment. Basic knowledge of Windows OS, Office 365, Cloud infrastructure and common IT hardware. Familiarity with Active Directory, remote support tools, and IT Ticketing systems. Excellent communication and customer service skills. We provide competitive compensation and benefits package that includes: Medical, dental, and vision insurance Life insurance 401k Retirement Plan (matching contribution=5%, immediate vesting) Paid Time Off (PTO) Paid Holidays Educational Reimbursement "Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors." EOE