EUC Desktop Lead

EUC Desktop Lead Carlsbad, CA Job Details $80,000 - $90,000 a year 1 day ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Performance dashboards Microsoft Outlook Computer Science Operations management Automation

SCCM BMC

Remedy Laptop (troubleshooting support) Process improvement Microsoft Exchange Mid-level Windows Patch management Bachelor's degree Team management Computer hardware Microsoft Teams SharePoint macOS ServiceNow IP networking Problem management Root cause analysis OEM Bachelor's degree in computer science Escalation handling Leadership Intune Active Directory management Stakeholder management Full Job Description Must Have Technical/Functional Skills  Team leadership experience, handling L1/L2 desktop support engineers.  Ability to prioritize & manage EUC operations across multiple locations/users.  Stakeholder management with business, IT leadership, vendors, and OEM partners.  Process ownership for incident, request, and problem management within EUC.  Experience driving service improvements, automation initiatives, and RCA preparation.  Ability to handle escalations, perform SLA management, and drive customer satisfaction.  Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.  Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware.  MacBook support for VIPs and non-VIP users  Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment.  Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB  Proficiency in Active Directory (AD): User administration  Experience with

O365/M365

suite, including Outlook, Teams, OneDrive, SharePoint support.  Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager):  Image deployment  Patch management  Network basics:

TCP/IP, DNS, DHCP, VPN

troubleshooting. Salary Range $80,000-$90,000 year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 Location Carlsbad, CA Job Function

TECHNOLOGY

Role Technical Lead Job Id 395809 Desired Skills Desktop Salary Range $80,000-$90,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE