Information Technology (IT) Lead - (C) DLIFLC

Job Requirements Presidio of Monterey, CA Secret Polygraph Unspecified Mid Level Career (5+ yrs experience) $86,000 - $103,000

Job Description Job Overview:

The Information Technology (IT) Lead provides the highest level of support to end users by handling service requests escalated by lower tiers. Support is provided onsite, remotely, over the phone, or via email. The IT Lead develops solutions for complex network, desktop, and server problems, analyzes existing systems, and makes proactive recommendations for improvements. This position develops, maintains, and implements all systems, applications, and networking configurations for the DLIFLC Academic Network.

Essential Duties & Responsibilities:

Provides technical leadership and guidance to IT support staff. Oversees escalated service requests and ensures timely resolution. Coordinates with other leads and management to ensure network and system reliability. Provide advanced technical support for escalated service requests from lower-tier IT staff. Develop, maintain, and implement systems, applications, and networking configurations. Analyze existing systems and proactively recommend improvements. Troubleshoot and resolve complex network, desktop, and server issues. Support end users onsite, remotely, by phone, or email. Maintain advanced knowledge of current Microsoft desktop and server operating systems. Maintain advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications. Maintain advanced knowledge of computer and server hardware. Utilize Ivanti Management Suite, Microsoft SCCM, or Jamf Pro for system management. Ensure professional customer service and effective communication with end users. Participate in IT planning, meetings, and provide subject matter expertise as required. Ensure compliance with all security, privacy, and regulatory requirements. Maintain documentation of systems, configurations, and procedures. Support the implementation of new technologies and system upgrades. Assist with vulnerability management, patching, and compliance with DoD and Army standards. Provide training and guidance to IT staff as needed.

Competencies:

Advanced technical knowledge of Microsoft desktop and server operating systems. Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and related server applications. Advanced knowledge of computer and server hardware. Familiarity with network troubleshooting and support. Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro. Strong problem-solving and troubleshooting skills. Professional customer service and communication skills. Ability to take initiative and work resourcelessly in a dynamic environment.

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