Service Technician I

Service Technician I T.R.L. Systems, Incorporated Rancho Cucamonga, CA Job Details Full-time $32 - $45 an hour 20 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Life insurance Qualifications Outdoor work High school diploma or GED Full Job Description The Service Technician I is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. They will determine the proper solutions to provide timely resolution to service requests; satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician I plays a key role in customer development by establishing trust and a rapport for building positive relationships with our customers. Responsibilities are not limited to but will include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks. Manages own time and resources to achieve identified objectives; is diligent in meeting all communicated/defined deadlines. Monitors and updates tickets assigned to them in company CRM. Ensures that regular and consistent communication takes place with both internal and external customers. Acknowledges and addresses requests received via phone, email or company systems daily. Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues; determines proper solutions to produce timely resolution. Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely. Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign off of work performed; uploading to service ticket before leaving the customer site. Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution. Adheres to all TRL Fleet policies and procedures; maintains both the appearance of their assigned vehicle and its inventory. Follows all inventory management procedures. Enters accurate time daily to ticket assigned and/or timesheet; providing a real time budget visual to company management. Displays an understanding of and the functionality of the Fire Life Safety systems installed. Participates in meetings, workshops, trainings and seminars as assigned for the purpose of performing job duties. Any additional duties as assigned. 1-2 years technical support 2-5 years construction/low voltage installation High School or GED equivalent (required) Associates/Bachelors in Electronics (preferred) Related Low Voltage Systems certifications (preferred) Valid California driver license and proof of valid car insurance Must be able to work overtime, weekends, holidays, nights, on-call, split-shift, and rotating shifts Punctuality and regular attendance (required) Proof of Immunizations & TB Testing Manufacturer & Continuing Education training

Physical Demands and Work Environment:

Ability to Drive for 2+ hours in a work shift/day, daily Ability to drive, walk, bend, stoop, hear, and speak, daily Ability to work in indoor and outdoor environments, under all temperature variations Ascend/Descend and work at heights above 6ft and extreme heights, occasionally Move/Transport items weighing 20 pounds, occasionally Position self to work in confined spaces, occasionally Pushing/Pulling using upper extremities, daily Stand or Sit for long periods (4+ hours), daily Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or medical facilities such as hospitals, doctor's offices, etc. with patient contact. At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here's what you can expect as a member of our

TRL Team:

Comprehensive Benefits Package:

Medical insurance, dental insurance, life insurance, 401k plan, paid holidays,

Paid Time Off Employee Merit and Longevity Awards:

Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few

Company Sponsored Events:

Family-friendly events with food, games and prizes

Training and Development:

Classes available to develop you personally and professionally to help you be the best version of you possible!

Career Advancement:

We want to partner with you to build a long and successful career at TRL and will help you realize your potential TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment. TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL's employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.