Systems Administrator
Konane Solutions
Santa Clara, CA (In Person)
Full-Time
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Job Description
Providing continuous administration and support for a hybrid identity environment- including Active Directory and Microsoft Entra ID-to deliver secure, dependable, and scalable identity services. Own the end-to-end user lifecycle management process, including onboarding, role transitions, and offboarding, with a focus on access controls, compliance, and automation. Provide advanced support for Windows, macOS, and Linux operating systems, serving as an escalation point for complex OS-level issues. Diagnose and resolve issues across a broad range of hardware and platforms, including laptops and desktops, servers, mobile devices, conference room systems, and audiovisual (AV) equipment. Partner with senior IT and security teams to improve endpoint security and reliability, supporting technologies and processes such as Endpoint Detection and Response (EDR), backups, application deployment, and OS/software patching. Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, OneDrive, and SharePoint, ensuring availability, security, and optimal user experience. Support and troubleshoot cloud infrastructure and services in Microsoft Entra and Amazon Web Services (AWS), including virtual machines, identity integrations, networking, and access controls. Perform advanced network troubleshooting, including analysis of IP addressing, DNS, DHCP, VPN connectivity, and related infrastructure issues. Support, maintain, and troubleshoot VMware virtualization environments, including ESXi hosts and vCenter. Develop and maintain PowerShell scripts to automate administrative tasks, improve operational efficiency, and reduce manual effort. Proactively enforce and promote security best practices, including monitoring systems, identifying risks, and investigating and resolving security-related incidents. Contribute to documentation, process improvement, and knowledge sharing to enhance IT operational maturity and support scalability.