Systems Administrator

Key Responsibilities:

Maintain and update JAMF Pro and JAMF School management platformsPerform routine system and maintenance tasks, including OS updates across Mac and iOS devicesManage and resolve service tickets for Apple device issuesFine-tune and write scripts to automate processes and deploymentTroubleshoot and resolve issues related to apps, file locations, OS changes, and hardware repairsTest new OS versions and applications on various Apple devicesPrepare, repair, and redistribute devices as neededKeep apps up-to-date and troubleshoot application-related issuesMonitor and respond to device support tickets, ensuring timely resolutionDeploy devices physically, including large projects like the new performing arts centerProvide white glove customer service, gather feedback, and collaborate effectively within the IT teamAssist with budgeting and forecasting for Apple device refreshesTroubleshoot occasional Windows overlaps within a primarily Mac environmentWork closely with both technical and non-technical school staff, demonstrating excellent communication and teamwork skills

Required Qualifications:

Minimum 4 years of professional experience as a JAMF/Apple device administratorStrong experience with JAMF Pro, JAMF School, Apple School Manager, and Apple Volume PurchasingAdvanced knowledge of Apple device management, scripting, deployment, and troubleshootingAbility to support large environments (1,000+ devices)Customer-focused mindset, strong interpersonal skills, and a commitment to high-quality serviceExperience in educational environments is highly preferred but not requiredProven ability to work onsite full-time and flexibly (11am-7pm or 8am-6pm), including support for school events outside regular hours

Top Three Skills/Experience:

Deep expertise with JAMF Pro and Apple School ManagerScripting and automation for device managementStrong customer service focus with team collaboration abilities

Position Logistics:

Contract-to-hire; initial duration: 3 monthsFully onsite (5 days/week) in Santa Monica, CAFlexible schedule to accommodate school events; typical hours 11am-7pm or 8am-6pm