Job Description
Position Title:
Network Operations Administrator (on-site) Department:
Information Systems Job Description:
The Network Operations Center (NOC) Administrator II will provide support for technology related monitoring and engage in incident management and resolution. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Administrator II is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. The NOC Administrator II will also be responsible for mentoring, supporting, and training entry-level NOC Administrator I. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Monitor network performance and availability using monitoring tools. Respond to alerts and incidents promptly according to established procedures. Perform initial troubleshooting and resolution of network issues. Document all incidents, including their resolution steps and outcomes. Maintain accurate records of network configurations and changes. Coordinate with other IT teams and vendors. Provide technical support and guidance to end-users and other IT staff. Conduct routine checks and maintenance tasks to ensure network health. Participate in the implementation of network upgrades and enhancements. Performs other duties as assigned Adhere to Code of Conduct and Mission and Value Statements On-site support is required General Responsibilities Performs other duties as assigned. Minimum Qualifications Education Requirements Bachelor's Degree required. Experience Requirements 3-5 years of experience in an IT support role required. Network/Systems/Security experience preferred. Healthcare experience preferred. License/Certification/Registration Requirements License(s)/Certification(s)/Registration(s) Required:
Cisco Certified Network Associate (CCNA) preferred. Knowledge/Skills/Abilities Knowledge/Skills/Abilities Required:
Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology Strong analytical skills, Ability to solve problems Competency in MS Office Suite and ticketing systems such as ServiceNow Understanding of multiple data centers and towers Expertise with multiple levels, types, and environments of monitoring Knowledge of tools integration and automation Knowledge with Operational Systems (OS's), browsers, commands and computer language tools Knowledge in M365 Familiarity with Avaya and Cisco (CSM) Network and Security background Experience working in hospital/ambulatory environments Prioritization of patient safety at all times Strong communication skills with Management Adherence to technology and security standards Ensure network is in a constant operational status Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed Thorough understanding of IP Networks, including VLANs Firewalls, switches, routers and other network equipment (Cisco, etc.) Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401
(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state's only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma's largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state's only freestanding children's hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma's flagship hospital, which serves as the state's only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker's Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health's oncology program at OU Health Stephenson Cancer Center was named Oklahoma's top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health's mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.
