Systems Administrator

Share this job SVGs not supported by this browser. Description Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member's input, all within a culture that promotes work-life balance and a strong sense of belonging. Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities: Responsibilities Provide support and troubleshooting to resolve technical issues for end users Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc. Support of virtual environments including VMware, and Hyper-V Support backup and disaster recovery solutions Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc. Document internal processes and procedures related to duties and responsibilities Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise Other duties as assigned Requirements 5 or more years of experience (preferred) Certifications such as

MCSA, VCP, CCNA

are a plus. Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus. Strong communication skills are essential for success in this role. Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team. Enthusiastic about taking on challenges in a growing company with a diverse client base. Self-driven and capable of working independently with minimal supervision. Excellent organizational skills and strong attention to detail. Benefits Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more! Our Commitment to

Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required. Apply for this job