Systems and Network Administrator

Summary The Systems & Network Administrator performs routine administration to the servers and implements complex updates, including developing systems documentation and data network security. The incumbent performs server and network troubleshooting and triage during service failure scenarios and participates in intense investigations to determine the root cause and develop corrective actions. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The ideal candidate will have appropriate tact to interact directly with the court's judges and special masters, their chambers' personnel, and court staff in order to gather requirements, troubleshoot software errors, and provide support for their technical needs. The candidate will be responsible for the installation, configuration, and support of network hardware and systems, computer hardware and software, telecommunications equipment, audio/video equipment, as well as specialized court-related hardware and software. The candidate should also have an innate sense of follow-through, team spirit, and professional responsibility for the quality of one's work.

• Provide technical expertise as a team member in the development and operational support of the court's systems and services.
• Design, test, and deploy new or enhanced servers including resident software services. Perform server troubleshooting and triage during service failure scenarios and participate in detailed investigations to determine root cause and corrective actions.
• Support the court's current LAN/WAN and WIFI network environment.
• Ensure effective and efficient server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments.
• Provide hardware and software support for Windows Servers, Linux servers and associated virtual platforms.
• Provide troubleshooting support for all court servers and the various applications and services they provide.
• Coordinate with network engineers to troubleshoot, test, and deploy network systems.
• Responsible for the creation, maintenance, Testing, and enhancement of data backup and recovery procedures and practices.
• Conduct comprehensive data security assessments and provide network security through hardware and/or software solutions.
• Analyze and research procurement needs relating to the purchase of new server and network hardware and dependent accessories including software utilities and backup storage.
• Create and maintain systems documentation.
• Develop and implement short-term and long-range automation improvement plans for the court, ensuring that changes can be implemented with minimal disruption at the court site.
• Recommend, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems.
• Perform other related duties as required.

Certifications:

Candidates with certifications from Microsoft, Cisco, and VMware are strongly preferred. IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Cisco network equipment, Windows server operating systems, Active Directory & NTFS permissions, Linux operating systems, Office 365, SharePoint, OneDrive, and other areas relevant to the position. Requirements Conditions of employment The successful candidate must be a self-starter as well as detail oriented. The candidate must be highly organized and tactful, possess good judgment, poise and initiative, and maintain a professional appearance and demeanor at all times. Must have strong prioritizing and problem-solving skills. Must have solid communication skills (written & oral) to communicate effectively with persons within the court of various levels of technology expertise front line staff to chambers, as well as with persons outside the court. A demonstrated ability to work harmoniously with others in a team environment and to exhibit a professional manner is a must. All appointments are subject to a full background check including an FBI Fingerprint Background Check, as well as periodic reinvestigation. If offered employment, such employment will be provisional pending the satisfactory completion of a mandatory Fingerprint and Background Investigation. The provisional nature of your employment, however, will not affect your start date, salary, or other benefits. Qualifications To qualify at the CL 28 level: Two years of specialized experience, including at least one year equivalent to work at the CL-27 or the completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in information technology or a field closely related to the subject matter of the position. Specialized experience is progressively responsible experience in or closely related to the work of the position that has provided the knowledge, skills, and abilities to perform the duties of the position successfully. Education The Court prefers Completion of a bachelor's degree from an accredited college or university in information technology or a related field. Five (5) years of specialized experience which demonstrates working knowledge, skills, and abilities to successfully perform the duties of the Systems and Network Administrator may be substituted for the degree requirement. Additional information

• The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, and/or to commence interviews immediately, any of which actions may occur without prior written or other notice.
• This is an "Excepted Appointment" and an "At Will" position.

Federal Government Civil Service classifications or regulations do not apply. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits 11 holidays

• 13-26 days annual leave (increases with service)
• 13 days sick leave
• Federal Employees Retirement System
• Thrift Savings Plan
• Commuter Benefit Program/Metro Transit Subsidy Program
• Flexible Spending Accounts
• Insurance available for health, dental, vision, life, and long-term care.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The best-qualified applicants will be invited for in-person interviews in Washington, D.C. Because of the large number of applications anticipated, only those applicants invited for interviews will be contacted by the Court. Applicants selected for interviews must travel at their own expense. Interview and relocation expenses will not be reimbursed. Required Documents (1) Cover Letter (include the Announcement Number and the position title and address your qualifications relating to the duties and responsibilities of this position); (2) Résumé; (3) Form AO78 Federal Judiciary Application Form which can be found at: www.uscourts.gov/uscourts/FormsAndFees/Forms/AO078.pdf; (4) Three (3) business/professional references with name, affiliation, and contact information; (5) Salary History for prior three (3) years; (6) If a current Federal Civilian Employee, your latest Personnel Evaluation and your latest SF-50; and, (7) If a current or recently discharged or retired military member, your latest Officer Evaluation Report (OER), Enlisted Evaluation Report (EER) or equivalent, and a copy of your DD Form 214. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply To apply for this position, you must combine ALL documents listed below into a single PDF file and email to uscfcjobs@cfc.uscourts.gov. Please include the Title and Job Announcement Number in the subject line. 1) Cover Letter (include the Announcement Number and the position title and address your qualifications relating to the duties and responsibilities of this position); (2) Résumé; (3) Form AO78 Federal Judiciary Application Form which can be found at: www.uscourts.gov/uscourts/FormsAndFees/Forms/AO078.pdf; (4) Three (3) business/professional references with name, affiliation, and contact information; (5) Salary History for prior three (3) years; (6) If a current Federal Civilian Employee, your latest Personnel Evaluation and your latest SF-50; and, (7) If a current or recently discharged or retired military member, your latest Officer Evaluation Report (OER), Enlisted Evaluation Report (EER) or equivalent, and a copy of your DD Form 214. Agency contact information Human Resources Phone 000000000000 Email uscfcjobs@cfc.uscourts.gov Next steps

• The court will conduct an evaluation of each applicant's qualifications and materials after receipt of a complete application package.
• Applicants selected for an interview will be contacted. Interviews may commence immediately.
• No phone calls please. Only those candidates selected for an interview will be contacted.
• The United States Court of Federal Claims is an Equal Opportunity Employer.