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IT Tech Support | UP to $60K/Salary
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GL Staffing Services, Inc.
Boca Raton, FL (In Person)
$60,000 Salary, Full-Time
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Job Description
IT Tech Support | UP to $60K/Salary GL Staffing Services, Inc. - 3.3 Boca Raton, FL Job Details Full-time $60,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Desktop computer repair Endpoint Security Implementing network security protocols Records maintenance IT user and group management Technical documentation Laptop (troubleshooting support) Hardware maintenance Server backup and recovery Printer (troubleshooting support) Data integrity and documentation Attention to detail Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Data access controls implementation Networking equipment (troubleshooting support) Data backup Hardware management Productivity software Access control management Identity and access management (IAM) solutions Antivirus software support Network infrastructure management Desktop administration Peripheral hardware support IT department experience Mobile devices Full Job Description Job Summary We are seeking a dependable and detail-oriented IT Specialist to provide technical support and maintain daily IT operations within a professional business environment. This role is responsible for troubleshooting hardware, software, network, and user-related issues while supporting system security, documentation, and infrastructure maintenance. Key Responsibilities Provide technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment. Install, configure, maintain, and troubleshoot hardware, software, operating systems, and user accounts. Troubleshoot network connectivity, VPN access, email systems, software applications, firewall rules, and policy-related issues. Support IT infrastructure including LAN/Wi-Fi networks, servers, backup systems, antivirus management, and cloud-based platforms. Assist with configuration and support of Azure platform environments, domain control policies, and ERP systems such as SAP. Coordinate with third-party vendors and service providers for maintenance, upgrades, and issue resolution. Maintain IT inventory, asset tracking systems, and software license records. Support onboarding and offboarding processes, including setup and removal of user access, accounts, and equipment. Assist in implementing cybersecurity practices, data protection measures, and user access controls. Provide support for Microsoft Office 365, shared drives, printers, conference room systems, video meetings, and business applications. Maintain IT documentation, SOPs, logs, and system records in accordance with company procedures. Ensure timely resolution of helpdesk tickets and user support requests. Participate in system upgrades, validation activities, backups, and disaster recovery processes as needed. Follow company policies related to safety, confidentiality, data integrity, and IT security. Required Experience & Skills 2-3 years of experience in IT support, helpdesk, or systems support roles. Knowledge of Windows operating systems, Microsoft Office 365, Active Directory, networking fundamentals, and troubleshooting techniques. Experience supporting hardware devices, printers, network equipment, and basic server environments. Familiarity with IT security practices, antivirus systems, backups, firewall policies, and user access management. Understanding of Azure platform configuration, domain control policies, and ERP systems such as SAP preferred. Strong organizational, communication, and problem-solving skills. Ability to maintain accurate IT documentation and support multiple priorities in a fast-paced environment. Preferred Qualifications Experience supporting ERP, manufacturing, laboratory, or other business software systems. Exposure to a GMP-regulated environment Basic knowledge of cybersecurity practices and cloud-based technologies. Familiarity with regulated environments and data integrity practices is a plus. #pro123