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Job Description
CLIENT SEARCH
We are excited to partner with an exceptional company seeking a full-time IT Systems Administrator to join its team in the Fort Lauderdale, FL area. This is an excellent opportunity for an IT professional who enjoys balancing hands-on technical support with systems and infrastructure administration. In this role, you'll play a key role in maintaining a secure, reliable, and well-documented IT environment while providing exceptional service to end users across the organization. Apply today! FLSA Hourly; Non-Exempt
OVERVIEW
The IT Systems Administrator (L1/L2) provides front-line and infrastructure-level support across the company's IT environment, ensuring end users, core systems, and network infrastructure are reliably supported. This role combines responsive day-to-day service desk support with hands-on systems and network administration, working closely with the IT Director and IT Operations Lead to build durable, well-documented IT operations. This role is an individual contributor position focused on consistent execution and documentation. DUTIES Core duties include but are not limited to the following: Service Desk & End-User Support (L1) Triage, prioritize, and resolve support tickets across hardware, software, and access issues. Manage onboarding and offboarding including account provisioning, device setup, and access deprovisioning. Administer Microsoft 365 at the user level: licensing, Teams support, Exchange and SharePoint basics. Provide first-line troubleshooting for end-user hardware and software issues. Systems & Infrastructure Administration (L2) Administer Active Directory / Azure AD including user accounts, groups, and permissions. Support network administration tasks, including switch, router, and firewall configuration. Apply patch management and basic security hygiene across servers and workstations. Support VPN and firewall configuration and troubleshooting. Monitor backup and disaster recovery processes, escalating issues as needed. Apply basic scripting or automation (e.g., PowerShell) to streamline repetitive tasks. ERP & Case Management Support Support ticket routing and first-line ERP. Assist with access provisioning tied to ERP-adjacent systems, escalating complex requests to the ERP application developer. Maintain awareness of system dependencies to avoid disrupting business-critical workflows. Documentation & Knowledge Retention Maintain clear, current documentation of recurring issues, configurations, and standard resolutions (runbooks). Contribute to network and infrastructure documentation, including during on-site assessments. Support knowledge-transfer practices that reduce single-point dependency on any one team member or contractor. Any and all duties as reasonably assigned.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
EDUCATION/KNOWLEDGE
Bachelor's degree in IT, or related field or equivalent education, training, and experience is preferred. 4+ years of experience in a systems administration or IT support role spanning both L1 and L2 responsibilities. Proficient experience with Microsoft 365 and Active Directory administration is required. Working knowledge of Windows Server and AD / Azure AD fundamentals. Exposure to ERP systems or case management platforms. Familiarity with basic compliance or security frameworks. PowerShell or other scripting experience. Experience in a manufacturing, engineering, or industrial environment is a plus.
SKILLS/ABILITIES
Highly organized with good time management skills. Detail-oriented with the ability to multi-task and meet deadlines. Proactive and collaborative attitude with the ability to work well with all levels of company employees, customers, vendors, and suppliers. Experience working within a ticketing or service desk system is required. Exposure to multi-site or distributed IT environments is a plus.
Foundational networking knowledge:
switches, routers, firewalls. Familiarity with patch management and basic security hygiene practices. Awareness of ERP-adjacent support tasks (ticket routing, escalation, access provisioning) is a plus. Experience working with networking equipment (Firewalls, routers, configuring VLANs). TRAVEL This position does not travel domestically or internationally. This position may require occasional local travel within driving distance.
WORK HOURS
The employee is expected to work Monday through Friday, 8:00 AM to 5:00 PM. This position requires a 40-hour work week.
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance
