Customer Service Admin Cube Hub Inc - 3.3 Miramar, FL Job Details Contract $16 - $17 an hour 8 hours ago Benefits Health insurance Dental insurance Vision insurance Life insurance Referral program Qualifications Windows High school diploma or GED Desktop applications
Full Job Description Job Title:
Customer Service Admin /
Inspections Coordinator Location:
Miramar, FL 33025 (100% Onsite)
Duration:
12+ months contract (possible to extent)
Shift:
1st Shift (Mon-Fri)
Pay:
$17/hr. on W2
Description:
The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Job Duties:
- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities.
- Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for service calls in ACE daily.
- Completed service calls to be invoiced within 48 hours.
- Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
Required:
High School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus). (YR - R1) #IND2
Pay:
$16.00 - $17.00 per hour
Benefits:
Dental insurance Health insurance Life insurance Referral program Vision insurance Application Question(s): Are you a US Citizen or GCH? If on Visa please mention the Visa Status Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number? Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? What is your Expected Pay Range? How many years of experience do you have in customer service, dispatching, or service coordination? Are you experienced in scheduling service calls, coordinating with technicians, and communicating updates to customers? What computer systems or software have you used for scheduling, invoicing, data entry, or customer service activities?
Work Location:
In person