Network Services Technician

Our network support team is small, tight knit and focused on delivering quality results for our customers at industry leading hotels and event spaces. We take extreme pride in our work, delivering to our clients the highest quality Internet and digital signage solutions. Typical responses by our customers range from "Extremely satisfied with your service!" to "

SUPERIOR SERVICE!

!!!" And that's what we aim to sell and deliver to all our customers. So, are you looking to gain valuable network services experience in the hospitality industry and are passionate about helping customers solve business problems by providing practical results-driven technology solutions? To be successful in our unique environment, you must be detail-oriented, engaging, organized and enjoy what you do. You also need to be practical, perceptive, considerate, and work well with others, including team members and customers - especially in pressure situations. We love team players that take pride in their work; we hate narcissists. You need to be dependable, have fantastic customer service and communication (written and verbal) skills, and be willing to work a flexible schedule - including last minute changes, weekends are a must. You also need to be self-motivated, able to work with limited supervision, have basic knowledge of structure cabling, fiber optics and network repair, and be familiar with the use of Cisco commands and Cisco WLC. One year's experience in customer support in the hospitality industry (or equivalent high-volume, fast-paced environment) is a plus. Infrastructure certification for low voltage is a plus, as is certification for fiber optics and network certification (CompTIA or Cisco). A high-school diploma or equivalent is a must. Here are a few of the projects you can expect to work on out of the gate: Navigate ticket application to organize and prioritize daily service requests Assist in performing correct, timely network installations and removals, including running Ethernet cables in meeting rooms and on exhibition floors Configure wireless access points that are fixed as well as mobile, and perform bandwidth throttling to VLANs on custom networks Assist clients with troubleshooting issues and or additional requests, and assist other Network Technicians with any day-to-day issues that may arise Repair issues with wall jacks or known issues in the infrastructure and assist with any fiber maintenance Assist with repairs, upgrades and content changes to managed digital signage Able to work on a scissor lift 30-40 feet high when needed. We offer competitive pay, full benefits and outstanding opportunities for personal and career growth. We hire people, not resumes, and we only hire top performers for whom XpoDigital is the right fit. Please contact us if you want to work for a different kind of company that wants you to enjoy your job and your teammates.

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Computer networking: 1 year (Preferred)

LAN:

1 year (Preferred)

Work Location:

Multiple locations