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Implementation & Systems Specialist

Job

JEG & Sons, Inc.

Pembroke Park, FL (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

JOB SUMMARY
You will serve as the primary support resource for operational systems and process rollouts. Your core focus is ensuring teams have the guidance, training, and hands-on assistance they need — whether during active deployments, day-to-day troubleshooting, or when errors and edge cases arise. You'll work closely with developers and leadership to translate real-world issues into actionable improvements.
DUTIES & ESSENTIAL JOB FUNCTIONS
Serve as the primary point of contact for operational system support, troubleshooting issues and resolving user concerns. Provide guidance, assistance, and training to team members on systems, processes, and best practices. Investigate system errors, identify root causes, and coordinate with development teams when escalation is required. Monitor system performance and user feedback to identify opportunities for process improvement. Partner with leadership and development teams to plan and implement process and system changes. Actively test and validate new processes, features, and system rollouts alongside operational teams. Ensure smooth adoption of changes by supporting users before, during, and after implementation
QUALIFICATIONS
Strong operational, support, and systems background. Experience providing end-user support, troubleshooting issues, and delivering training. Comfortable working directly with both operational teams and technical developers. Skilled at identifying process gaps and translating user needs into practical solutions. Adept at bridging people, processes, and technology.
BENEFITS
Holiday Pay Paid Time Off Medical, Dental & Vision Plans Flexible Spending Account (FSA) Life Insurance Short Term Disability/Long Term Disability 401(k) Retirement Savings Plan Gym Membership Reimbursement We are an Equal Opportunity Employer!
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person