Hotel Systems Administrator

Responsibilities Administer and support hotel and lodging technology systems including PMS, POS, guest-facing applications, access control, and system integrations. Learn and manage system configurations, user access, security roles, and change management for hotel and lodging platforms. Provide support for hotel and lodging system incidents, partnering with local IT support teams for resolution. Collaborate with IT peers across the enterprise to share knowledge, troubleshoot issues, and align standards. Troubleshoot interface failures, system performance issues, and vendor-related incidents with guidance and mentorship. Support system implementations, upgrades, patches, and testing activities. Maintain system documentation, runbooks, and configuration standards. Partner with hotel and lodging operational leaders to understand workflows and translate needs into system solutions. Provide reporting on system health, recurring issues, and improvement opportunities. Participate in pre-opening technical support for new Herschend hotel properties, providing hands-on assistance during critical launch phases to support standardization and gain exposure to new operational environments. Required Qualifications 1-2 years of experience in an IT support, service desk, or technical support role. Strong aptitude for learning new systems, technologies, and operational processes. Demonstrated self-motivation, curiosity, and ability to learn quickly. Willingness to grow into a skilled and specialized hotel system's expert role through structured training and mentorship. Preferred Qualifications Prior experience supporting hotel, resort, or lodging technology systems is highly desired but not required. Genuine interest in hospitality operations and guest-facing technologies. Exposure to enterprise applications, system administration concepts, or integrations. Success Indicators Rapid learning and adoption of hotel and lodging systems Active participation in enterprise Hotel and Lodging IT collaboration Improved troubleshooting capability and system ownership over time Positive feedback from hotel and lodging operations teams Reduction in repeat system incidents