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Service Desk - M365 | Technical Support

Job

Robert Half

Des Moines, IA (In Person)

Full-Time

Posted 8 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a skilled Service Desk specialist to provide technical support and exceptional customer service to end users. This long-term contract position is based in Des Moines, Iowa, and requires expertise in troubleshooting, incident management, and support for Microsoft 365 products. The ideal candidate will have a strong background in resolving technical issues and ensuring smooth operations of hardware, software, and business applications.
Responsibilities:
  • Address and resolve service desk tickets related to desktops, laptops, mobile devices, peripherals, and software applications.
  • Provide support for Windows and macOS operating systems as well as commonly used business applications.
  • Handle user account setups, access requests, password resets, and basic identity management tasks.
  • Deliver technical assistance for Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
  • Manage hardware setup, configuration, imaging, and deployment for both new and existing employees.
  • Document, prioritize, and resolve incidents and service requests within the ticketing system.
  • Ensure timely responses and resolutions to meet established service level agreements.
  • Escalate complex issues to senior technicians or other IT teams, providing detailed documentation.
  • Follow established troubleshooting protocols and escalation procedures to resolve technical challenges effectively.

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