Information Systems Technician

Information Systems Technician Centro, Inc - 3.6 North Liberty, IA Job Details Full-time $55,000 - $65,000 a year 6 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Operating systems Customer service Equipment troubleshooting Computer hardware Hardware support Productivity software Hand tools Full Job Description Information Systems Technician Full-Time | Exempt | Onsite North Liberty, IA Or Beaver Dam, WI position available About Centro Centro is a growing manufacturing organization focused on quality, innovation, and continuous improvement. Our Information Systems team plays a critical role in ensuring associates have reliable, secure, and effective technology to support daily operations and long-term business growth. Position Summary The Information Systems Technician provides hands-on technical support for corporate information systems, networks, hardware, and software applications in a manufacturing environment. This role ensures associates have the tools and support they need to work efficiently while maintaining secure, reliable, and high-performing IT systems. This position is ideal for an IT professional who enjoys problem-solving, supporting internal customers, and working across a variety of systems and technologies. Key Responsibilities Provide IT support and help desk services to internal users across departments Install, configure, maintain, and repair computer hardware, software, peripherals, and network equipment Troubleshoot and resolve issues related to LANs, servers, and PC-based client/server systems Maintain data processing system inventory, documentation, and backups Support IT system security, reliability, and performance Respond to and assist with IT system outages and operational emergencies Collaborate with the IS Manager and IT team on cost-effective technology solutions Train and assist associates in effective use of IT systems and applications Coordinate with IT vendors and suppliers Support Centro's Quality System and continuous improvement initiatives Promote safety, organization, teamwork, and customer service Perform additional IT-related duties and projects as assigned Required Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology , or related field preferred (Equivalent work experience considered) 1+ year of IT, technical support, or systems experience preferred Working knowledge of: LAN and networking concepts PC hardware and operating systems Microsoft Office applications Relational databases (preferred) Strong troubleshooting, analytical, and problem-solving skills Excellent communication and internal customer service skills Ability to work independently with minimal supervision Experience using basic hand tools for hardware repair Ability to maintain confidentiality of sensitive information Preferred Qualifications Experience supporting manufacturing or industrial environments Familiarity with server technologies IT or networking certifications (e.g., Network Engineer, IT certifications ) preferred Demonstrated interest in continuing education and professional development Schedule & Work Environment Onsite role based in North Liberty, IA or Beaver Dam, WI Monday-Friday, 8:00 AM - 5:00 PM Office environment with periodic exposure to a manufacturing floor Occasional travel to other Centro locations, vendors, or conferences (including overnight, as needed) Benefits Centro offers a competitive total rewards package that includes Medical, dental, and vision insurance 401(k) retirement plan with company contribution Paid time off (PTO) and paid holidays Tuition reimbursement and professional development opportunities Employee assistance program (EAP) Opportunities for career growth within a growing organization Why Join Centro? Work in a stable and growing manufacturing environment Hands-on exposure to a wide range of IT systems and technologies Collaborative, team-oriented culture Opportunity to make a direct operational impact Strong focus on quality, safety, and continuous improvement