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Systems Administrator 2
Job
eTeam Inc
Decatur, IL (In Person)
$90,480 Salary, Full-Time
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Job Description
Job Title:
Systems Administrator 2Location:
DecaturIL 62526
Duration:
12 Months Monday thruFriday:
1st shift ( 7:30am- 4:30pm) Position's Contributions to
Work Group:
- Maintains factory continuity and reduces downtime by quickly resolving incidents affecting manufacturing systems, end-user devices, and site infrastructure.
- Owns and drives the ticket queue to closure (prioritizing high-impact issues), ensuring timely resolution and clear communication to stakeholders.
- Acts as the onsite liaison between the Decatur facility, vendors, and enterprise IT teams—coordinating troubleshooting, escalations, and follow-through.
- Improves service delivery and operational efficiency by identifying recurring issues, recommending fixes, and supporting standardization/self-service where appropriate.
- Supports digital/automation improvement initiatives (low-code/no-code apps, data transformation/visualization, process enhancements) to streamline support and operations.
- Strengthens end-user experience and adoption through customer-focused support, training/basic guidance, and proactive communication.
Reason/motivation for request:
- Backfill Typical task breakdown:
- Act with urgency to resolve any issues that impact factory operations
- Action incoming ticket queue
- Action mobile device issues Interaction with team:
- Team consists of 3
- Interface with team and working with factory floor folks when needed, shop floor supervisors.
- Various levels Work environment:
- 5 days onsite Candidate Requirements
- Associates degree preferred but not required.
- 3+ years' experience in IT and, if they have experience in a manufacturing environment that is a plus. Required Technical Skills (Required)
- Ticketing systems (ServiceNow is ideal, Remedy, Atlassian Jira)
- Familiarity with Microsoft technologies such as Office, SharePoint, Power BI, etc.
- Basic PC troubleshooting across desktops, laptops, peripherals, software, and device configurations.
- Mobile device support and troubleshooting for phones, tablets, and end-user mobility needs.
- Basic understanding of networking concepts and infrastructure, including connectivity troubleshooting and awareness of factory network environments Soft Skills (Required)
- Strong verbal and written communication
- Excellent customer service skills with a professional, approachable, and service-oriented mindset.
- Strong teamwork, relationship building, and collaboration skills.
Pay:
$42.00- $45.