Lead Product Service Engineer (DSN Service Project Lead)

Career Area:

Product Support Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do

• but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here
• we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who care not just about the work we do
• but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here
• we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. The Dealer Solutions Network (DSN) service team, within Global Service, is the first point of contact at Caterpillar when our dealers are faced with product issues. We are responsible for providing timely product support directly to our dealers to put products back into service. When you join the Dealer Solutions Network service team, you will be joining a team dedicated to providing world class product support for our dealers and customers. As a DSN Service Project Lead, you will have a unique opportunity to drive change in how we interact with our dealers and product groups to improve DSN process efficiency. You will be integral in taking a tech-forward approach to identify innovative projects that focus on increased DSN efficiency and reduced trips to the machine. You will represent the DSN in conferences and TC training sessions globally, as well as work with dealers to drive change management with our DSN initiatives. You will leverage AI tools and data analytics to maximize efficiency across the DSN.

Additional Information:

Location:

Peoria, IL (United States)

Required Travel:

Up to 15% (Domestic & International)

Relocation Assistance Offered:

None.

US Work Sponsorship Offered:

None.

What You Will Do:

• Manage projects to improve DSN process efficiency, leveraging technology, AI, and data analytics
• Engage with dealer technical communicators frequently to drive change management with a focus on dealer self-serve opportunities
• Represent the DSN service team in TC conferences and TC training sessions globally
• Provide team and stakeholder updates on key projects
• Define requirements and prioritize PSCRM enhancement requests What You Have (Basic Requirements):

Customer Focus:

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence:

Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications:

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving:

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management:

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. What Will Set You Apart (Top Candidates Will Have):

• Strong presentation, written and oral communication skills
• Demonstrated excellence in a team environment
• Strong skills in relationship management, collaboration, dealer focus, project management, data driven
• Basic mechanical, electrical and hydraulic aptitude
• Innovative thinker with a tech forward mindset
• Understanding of the dealer product support network and prior experience working closely with dealers
• Prior product support related experience
• Strong knowledge of Caterpillar product support systems and CRM tools (SIS, TMI, HVC, SIMSi, PSCRM, etc)
• Prior experience managing large projects

Bachelor's Degree What You Will Get:

Through it all, we are one team

• creating and delivering world-class components and solutions superior to the competition.

Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. #LI #

BI Summary Pay Range:

$112,710.00

• $169,060.

00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• These benefits also apply to part-time employees

Posting Dates:

May 7, 2026

• May 21, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.