Associate - L2 IDAM OKTA

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleAs a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients

• which means some of the biggest in the world.

There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

Handle L2 incidents and service requests related to OKTA (BAU operations)Support user lifecycle management (Joiner / Mover / Leaver activities)Perform OKTA administration tasks including group updates, policy assignments, and application accessMajor Incident Management

• IDAM Representation on

MIM, P1 & P2

CallsOKTA Platform Support 2nd Level

• Day to day, policy activities, group updates.

Daily Incident Management 2nd & 3rd LevelDay to day Service RequestsMFA Resets (VIPs, Non Kyndryl Supported OPCO's, escalations)Account UnlocksApplication Access ManagementThird Party Access Provision (Vendors, Partners, Clients)Hypercare Service for new criteria or upgradesTroubleshoot standard MFA, SSO, and login issuesExecute approved changes following defined procedures and SOPsEnsure accurate ticket updates, documentation, and SLA complianceSupport audit activities by providing evidence and access detailsEscalate complex or high-impact issues to

L3 / SME

teams as requiredRequired Experience & Skills4-7 years of experience in

IAM / IT

Support / System Administration1-2 years of hands-on OKTA support experienceGood understanding of OKTA MFA, SSO, and authentication conceptsExperience with Active Directory / Azure AD integrationsFamiliarity with incident and service request management processes (ServiceNow preferred)Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important

• you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused
• someone who prioritizes customer success in their work. And finally, you're open and borderless
• naturally inclusive in how you work with others.

Required Technical and Professional Expertise Certifications (Preferred)OKTA Certified Professional

• desirableITIL Foundation
• nice to haveBeing YouThe \