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IT Assistant
Job
Aging & In-Home Services of Northeast Indiana, Inc.
Fort Wayne, IN (In Person)
$37,440 Salary, Full-Time
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Job Description
Summary/Objective Performs activities related to IT functions, utilizing agency standards, procedures and compliance systems. Essential Duties/Responsibilities Develop and maintain an accurate and thorough knowledge of all agency standards, procedures, and specialized computer software related to the IT functions Adhere to compliance standards and regulations for agency, including any state and federal regulations Set up work areas, including phones, headsets, docking stations, monitors, and printers Onboard new users, including basic technology set up and use as directed Install and support Microsoft Office and other client applications as directed Support Cisco end user phone stations and end user voicemail Develop, process and triage trouble tickets in the company helpdesk system Assist with inventory tracking, hardware management, and distribution Provide technical and/or IT set-up assistance for on-site and/or remote meetings and events as assigned Provide technical support and troubleshooting across departments as directed. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Required Education and Experience High School Diploma or GED and 3 years' experience working in an IT support environment Preferred Education and Experience Associates degree in Information Technology and two years' experience. Training in and knowledge of HIPAA and other industry compliance. Knowledge of Cisco phone systems.