Service Specialist II

Overview:

Responsibilities and Expectations Key Responsibilities Collaborate with team members and other departments to ensure timely resolution of IT issues. Manage and complete daily tasks including monitoring and logging. Application-level user provisioning for new hires, personnel changes, and terminations. Resolve escalated issues from Tier I technicians Troubleshoot and support Active Directory, email systems, and banking applications Perform software installations, updates, and system configurations Collaborate on IT projects and process improvements Maintain detailed documentation in ServiceNow Troubleshoot hardware issues including performance, connectivity, and peripheral failures Coordinate with vendors for warranty repairs or replacements Maintain accurate inventory records of deployed and returned equipment Provide guidance and training to Tier I staff Follow established ETS policies and procedures Follow established internal control policies Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements Other duties as assigned by supervisor or department head Required Skills & Education Requirements 2-4 years of IT support experience Effective telephone skills and etiquette Effective comprehension skills Effective time management skills Effective troubleshooting instincts and skills Previous banking experience strongly recommended Basic understanding of laptop and desktop hardware components Ability to follow standardized configuration and deployment procedures Experience with troubleshooting hardware issues including boot failures, connectivity, and peripheral devices Familiarity with Microsoft Intune and device setup processes Proficiency with Active Directory, Microsoft Office, and enterprise email systems Experience with ITSM tools (preferably ServiceNow) Strong written and verbal communication skills Ability to manage multiple tasks and prioritize effectively Who We Are What's in it for you? Find your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work Environment This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To view full details and how to apply, please login or create a Job Seeker account