Technical Support Services Aide

Technical Support Services Aide University of Kentucky - 4.1 Lexington, KY Job Details Full-time $15.83 - $25.30 an hour 1 day ago Qualifications Video conferences (communication methods) Associate's degree Full Job Description Posting Details Job Title Technical Support Services Aide Requisition Number RE54488 Working Title Department Name 3L700:

ITS Customer Spt & Student Enablement Work Location Lexington, KY Grade Level 41 Salary Range $15.83-25.30/hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 2 yrs Required License/Registration/Certification None Physical Requirements Must be able to work from ladders or lifts up to 30 feet, reach overhead and use tools Must be able to push, pull, and lift and carry 50 pounds Must be able to work in tight places for extended periods of time Must be able to distinguish wiring colors Must be able to traverse campus while carrying or moving equipment in a reasonable amount of time, including operating campus vehicles Must be able to stand for long periods of time Must be able to work independently or as a member of a team in front of a classroom audience or in stressful situations Shift During semester classes: Mon - Fri 7:30AM - 4:30PM (40 hrs/wk), May occasionally require additional time in the evenings, weekends, etc. to accomplish work goals. Job Summary Support What Matters in Teaching & Learning Technology The University of Kentucky is seeking a Technical Support Services Aide to join our Customer Support & Student Enablement team within Information Technology Services. This role plays a critical part in supporting the technology that powers classrooms and learning environments across campus. This position is part of UK's evolving IT strategy and will report through the Information Technology Services department in Beyond Blue effective July 1, 2026. You'll provide hands-on technical support for audiovisual (AV), interactive video, and classroom technology systems , helping ensure faculty and students have reliable, seamless experiences in both in-person and virtual learning environments. What You'll Do Provide Tier II support for classroom AV and ITV systems , including installation, maintenance, and troubleshooting Support faculty, staff, and students with classroom technology and web conferencing tools (e.g., Zoom, Teams) Perform routine maintenance, software updates, and equipment repairs to ensure system reliability Assist with classroom technology setup, monitoring, and in-session troubleshooting Manage service requests, inventory tracking, and documentation Partner with technical teams and provide guidance to entry-level technicians What You'll Bring Experience with audiovisual systems, PC hardware/software, or technical support environments Strong troubleshooting and problem-solving skills in fast-paced settings Ability to work both independently and as part of a team Excellent customer service and communication skills Comfort working in classroom environments, including live support during instruction Minimum Requirements Associate's degree 2+ years of related experience What's In It for You Meaningful impact: Directly support teaching and learning across the university Hands-on experience: Work with a wide range of AV, classroom, and conferencing technologies Skill development: Build expertise in IT support, systems troubleshooting, and campus technology operations Team environment: Collaborate with a supportive and knowledgeable IT team Stable schedule: Primarily daytime hours with opportunities for variety Comprehensive benefits: Competitive pay, benefits, and opportunities for growth Why Now? The University of Kentucky continues to expand and modernize its classroom and instructional technology environments. In this role, you will help: Support over 150 classrooms and learning spaces across campus Transition from aging systems to modern digital learning technologies Ensure reliable, high-quality experiences for faculty and students You'll join at a time when your work will have a direct, visible impact on the classroom experience every day .

Skills / Knowledge

/ Abilities Apple and Windows support, customer service skills, AV / PC Hardware and Software skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Experience in maintaining and/or supporting audiovisual equipment preferred. Bachelor's degree and greater than 6 months of related field experience preferred. Deadline to Apply 05/27/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.