Availability Manager (Fully Cleared)

Description:

The job duties are as follows: Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements. Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs. Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Leading incident response during critical outages and ensuring proper notification to management and customer POCs. Preparing Daily Report on Incidents/Change/Problem tickets and SLA status Preparing summary report on all Major incidents occurring on shift Preparing Operations Center scheduling Must be able to communicate professionally with all levels of personnel from technicians to senior management. Strong time management, communication, interpersonal and presentation skills Strong troubleshooting and technical skills in networking and desktop support. Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required

Requirements:

Must

HAVE A TS/SCI WITH

POLY