Service Administration Manager

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Where is the work:

On-Site (5 days) What's in it for you: Our Life Science Solutions (LSS) Service business has an exciting new opportunity to join our organization as a Service Administration Manager. This position serves as a critical stakeholder in the commercial growth of our LSS Service organization, comprised of our DLR, Helmer and FARRAR brands. This position works closely with Service Coordinators/Customer Service Representatives, Billing Specialist/Project Administrators, Accounting Specialist, and is responsible for administration from customer intake through billing procedures and collections. Also responsible for processes improvements for the team to ensure driving positive customer impact and improved business results. You will be required to interact with multiple teams to ensure the timely completion of each project, to foster a positive culture. The successful candidate will be report to the LSS Service Leader, working alongside another Service Administrative Managers counterpart, Service Managers, Customer Service Representatives, Sales, and the Field to drive commercial growth. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE

DARE TO CARE

! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support . Learn more about our benefits here !

Where is the work:

This position has been designated as Onsite at the Gaithersburg, MD office.

Responsibilities:

Manage daily administrative operations supporting service technicians, coordinators, billing specialists, and service leaders to ensure smooth service delivery. Oversee accurate creation, routing, documentation, and closure of service orders while supporting efficient scheduling, dispatching, and customer communication. Lead billing activities, validate labor and material entries, and ensure timely, accurate invoicing aligned with business financial targets. Maintain data accuracy across service systems and generate reports on productivity, order status, billing performance, and contract health. Ensure compliance with company policies and safety or regulatory requirements, maintaining audit ready documentation and service records. Supervise and develop administrative staff, providing training on systems, processes, and best practices. Collaborate closely with service, finance, sales, parts, and other teams to support operational coordination and customer satisfaction. Drive continuous process improvement, optimizing workflows and identifying opportunities for digital tools or automation

Travel:

less than 5% but will likely be higher during onboarding/training period.

Qualifications:

Associate or bachelor's degree preferred, or equivalent work experience in service administration, contract management, or customer operations. Experience supporting life sciences, laboratory equipment, medical devices, or regulated service environments strongly preferred. Strong attention to detail and ability to manage multiple priorities. Excellent communication and customer service skills. Working knowledge of service management systems, CRM platforms, or ERP tools. Ability to interpret service agreements, pricing structures, and technical service scopes. Familiarity with regulatory or quality requirements in life sciences is a plus (e.g., GMP, GLP, ISO 9001:2015, calibration standards).

Annual Base Salary Range or Hourly Base Pay Range:

$65,300.00 - $117,635.00

Compensation Type:

Salary Incentive Eligible:

No Sales Commission Eligible:

No Disclaimer :

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Safety Sensitive Role:

No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.