Senior IT Infrastructure Support

POSITION SUMMARY

CCI Health Services is looking for a Senior IT Infrastructure Support to join our team! This role is responsible for the maintenance, configuration, and reliable operation of computer systems, networking equipment, servers, and virtualization. Demonstrate a commitment to system services, organization values, and professionalism through appropriate conduct and demeanor at all times. Responsible for maintaining, configuring, and reliably operating computer systems, networking equipment, servers, and virtualization. Lead the Installation and upgrade of computer components and software, manage virtual servers, and integrate automation processes. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact issues. Lead in the installation and configuration of Network routers, switches, and firewalls. Serve as an escalation point for troubleshooting difficult problems or complex inquiries. Provide documentation (SOP) and technical specifications to IT staff for planning and implementing new or upgrading IT Infrastructure. Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. Subject matter expertise support during patching, maintenance, upgrades, and other related activities. Administrate and document cloud environments for internal and clinical needs. Address areas such as architecture, costs, scalability, CI/CD design, container management, security, maintenance, and testing. Responsible for capacity planning, storage planning, and database performance. Update job knowledge by tracking emerging Internet technologies and participating in educational opportunities. Participate in off-hours , weekend, and on-call support on a rotation basis. Collaborate with multiple teams, including but not limited to EMR systems. Strong expertise in IT Service Management (ITSM), including practical experience implementing and supporting industry-standard frameworks and best practices. Other duties as assigned

QUALIFICATIONS

Bachelor s degree in computer science, Information Technology, Network/System Administration, or 10 years equivalent senior experience required. In-depth knowledge of the TCP/IP protocol. Minimum of five (5) years in a senior role capacity over Microsoft eco-systems, private cloud administration experience, and network administration. Proven knowledge of security architecture, securing and hardening Operating Systems, storage, data protection, and disaster recovery protocols. Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities, and how they are leveraged by malicious actors.

CERTIFICATES, LICENSES, AND REGISTRATIONS

M icrosoft Azure Admin, CompTIA Security+ Required . AWS, Cisco, and ITIL Preferred. Why work at CCI? Extensive benefits plan including

PTO 403B

Retirement Plan Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.