Global Technology and End User Services Executive Technical Support

Job description The end user representative provides technical support to

SVP, IEC

members and their admins and ensures that their IT needs are met. Key Responsibilities Ensure that

SVP, IEC

members and their admins receive quality technical support. Facilitate their experience by maintaining open communication channels between IT teams and users. Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …] Main Activities Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant. Provide technical assistance (network, audio video, …) guidance to support major events lead by business area. Train end users on the effective use of software and IT systems. Manage and troubleshoot hardware, software, and network problems specific to executive needs to

SVP, IEC

members and their admins to resolve. Receive, track, and resolve technical support requests from

SVP, IEC

members and their admins. Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally. Document procedures, common issues, and solutions to create a knowledge base accessible to end users.

Availability:

Ensure a rotating 7/7-day permanence with the local team. The Executive Support Collaborate With

SVP, IEC

members and their admins IT teams (CISO, Network, Digital Events, MS 365...). Admins network Communication Team Head of locations HR team Basic Qualifications Bachelor's degree in information technology, computer science, engineering, or related field 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology) Excellent composed and verbal communication skills Strong Leadership, decision-making and organizational skills Attention to detail and multi-tasking skills Fluent in English Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We Help You Plan For The Future With An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don't contribute Income Protection & Insurance Options Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind. Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you're not just building a career — you're joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran Keywords insurance-consulting-and-technology it-support technical-support-tech-support international-electrotechnical-commission-iec information-technology communication-channel clubs-organizations cyber-intelligence digital-transformation enterprise-digital-transformation dating-personals trade-shows-events troubleshooting cabinet-construction-materials-hardware maintenance-repair-and-operations-mro planned-maintenance knowledge-base state-local-municipal chief-information-security-officer-ciso eye-face-and-head information-and-communication-technology-ict computer-science doors-windows mobile-technology environment-health-and-safety-hsse prescription-drug-coverage employee-assistance counseling-employee-assistance-programs-eaps time-and-attendance paid-time-off retirement-savings-401-k 401k sep-ira-401k income-protection-insurance life-insurance company-car tuition-assistance student-loans refinancing