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Merchant Services / Technical Support
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Leadership Consulting Services
Troy, MI (In Person)
$56,160 Salary, Full-Time
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Job Description
Merchant Services / Technical Support Leadership Consulting Services - 5.0 Troy, MI Job Details Full-time $25 - $29 an hour 1 day ago Benefits Dental insurance 401(k) Qualifications Live chat Upselling E-commerce Customer relationship management (CRM) systems (technically supported) Technical writing POS systems Full Job Description Job Overview We are seeking a dynamic and dedicated Merchant Services / Technical Support specialist to join our team! In this role, you will be the frontline expert in resolving technical issues related to merchant services, software troubleshooting, and IT infrastructure. Your energetic approach will ensure seamless support for our clients and internal teams, helping them navigate complex technical challenges with confidence. This position offers an exciting opportunity to leverage your technical expertise and customer service skills in a fast-paced environment committed to innovation and excellence. Responsibilities Completing various merchant maintenance requests (example: demographic changes, bank changes, account updates) Assisting with deposits/reconciling Troubleshoot technical or processing issues related to terminals, gateways, and integrations Maintain detailed client records and service notes inside CRM. Ensure compliance with all industry regulations and company policies Proactively reach out to clients to ensure satisfaction and upsell services when appropriate Handle. incoming inquiries via phone, email, or chat and resolve issues promptly Monitor and assist with chargebacks and dispute resolution Provide technical support to merchants via phone, email, and live chat regarding payment systems, terminal, integrations and transaction issues Troubleshoot issues related to POS systems, ecommerce payments gateways (e.g., Stripe Authorize. net, Paypal) terminal setups and merchant accounts. Monitor and resolve support tickets in a timely manner while maintaining high levels of customer satisfaction. Document common issues and solutions for internal knowledge bases. Educate merchants on best practices for using systems, fraud prevention, and maintaining secure transactions.