Service Administrator

We are seeking a detail-oriented and customer-focused Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment. Key ResponsibilitiesAssist customers by providing product and service information. Handle customer inquiries and complaints in a detail oriented and timely manner. Evaluate and process warranty-related claims and inquiries. Communicate with customers and service shops regarding the status of open cases. Process return material authorizations (RMAs) for defective products. Receive and process orders for billable services. Process purchase orders for third-party suppliers. Review invoices and respond to related inquiries. Support and resolve tasks tied to internal processes. Assist with the setup and management of new vendors. Provide training and mentorship to entry level team members, as appropriate. Follow all company and departmental procedures while identifying opportunities for improved productivity and efficiency. Maintain availability to answer incoming calls and support customer requests. Manage assigned tasks with limited supervision. Perform other administrative duties as needed. Complete additional duties and special projects as assigned.