Service Administrator

Description:

The Service Administrator is responsible for providing high quality, excellent customer relations to our customers. This position will make high volume outbound calls and emails to generate sales appointments with customers that contact the dealership via the Internet.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING

Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES

Communicate with customers by quickly responding to inquiries. Communicate with technicians, advisors, and foreman. Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work. Check in new vehicles and interview customers in a professional manner to determine the needed repairs. Obtain all necessary information from the customer to establish a business relationship. Create and invoice repair orders. Follow up with customers regarding service. Review work performed with client and collect payment. Communication with Shop Foreman on pertinent repair order information and updates. Quality Control of services provided on finished repairs. Assist Service Manager and Foreman with multiple tasks. Assist in daily payroll auditing for department employees. Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques. Maintain and monitor cash schedule, as directed. Monitor and report on Work In Progress (WIP). Assist with warranty process to include but not limited to follow-up on claims, managing the warranty schedule, payment collection and invoicing. Assist with completing new truck check-ins and PDIs. Other duties as assigned by the manager.

Requirements:

WORK ENVIRONMENT & PHYSICAL ABILITIES

Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Ability to communicate by providing verbal and written feedback in a professional manner. Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS

High school diploma or equivalent. Valid Driver's License and MVR in good standing. Extremely strong customer service oriented presence. Excellent ability to communicate effectively with both customers and fellow co-workers, in written and verbal form. Highly skilled in the use of computers with a Windows operating system. Experience with Google Suite applications, a plus. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical, and drug screening.